What is your refund and exchange policy?
If you are not satisfied with your order, please contact our Customer Service team via our Contact Us page.
You can get a refund for the cost of the shoes for any reason, within 30 days of the original purchase. We do not offer exchanges. Items must be returned to us as new, with all original packaging and in a saleable condition, including the box. Do not adhere any labels or tape to the box.
When an order has been placed, it is not possible to change any parts of the order. This includes adding or removing items, changing the size or colour, or changing the delivery address or method. An order cannot be cancelled once despatched.
UPDATE: Due to the current COVID-19 outbreak in Australia, we have extended our returns period to 60 days in the attempt to account for any isolation our customers may need to undergo. This is valid on all purchases made from the 1st March 2020 until further notice.
Can I return my product?
We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. In order to return an item, it must be in the same unworn, original condition it was purchased in, including its original tags and box.
To organise a return, contact us via our enquiries page including your order number in the message. All costs related to returning products are the responsibility of the customer.
We do not offer a direct exchange on any items, rather we can refund your purchase and you can place a new order via the website for your desired item.
How will I be refunded if I return an item?
When your refund is processed by our Customer Service team, it’ll be returned to the same account that was listed on your order – for example, into your credit card account.
It will be refunded within 3-5 working days. If it is not there after this time, please call your bank to find out why.
What if my item is faulty?
Please contact us straight away for our enquiries form, including your order number.