Frequently Asked Questions

Shipping
How long will it take to get my order?
Your order will take 5-7 business days to arrive, depending on the shipping destination. All orders are shipped from our DC in Sydney, NSW. Delivery details will be provided via email. We do not offer an express shipping service at this stage. UPDATE: Due to the current COVID-19 outbreak in Australia, there may be possible delays with Australia Post services. We do ask for your patience during this time.
Do you ship overseas?
Unfortunately we do not ship outside of Australia. However, please be sure to sign up to our membership database to stay updated on any changes to this.
What shipping carriers do you use?
We use Australia Post as our primary shipping partner, delivering to businesses and home address as well as PO Boxes and parcel lockers.
Can I track my order online?
You'll receive another email when your purchase has been dispatched including tracking information and link to follow its progress.
How much will shipping cost me?
We charge a flat rate $7.99 fee for all purchases under $50. This will automatically be added at the check out.
Do parcels need a signature when they're delivered?
In most cases parcels require a signature when they're delivered. We recommend choosing a delivery address that you're commonly at during business hours. In the instance no one is there to sign for the parcel, the delivery driver will leave in a safe place or leave a card notifying you of attempted delivery, and return the parcel to the nearest Australia Post for you to collect at your convenience. If you cannot find a parcel delivered by Australia Post, you can call them for further information on 13 11 18. Unfortunately Superga does not have authority to request this information on your behalf.
Refund Policy
What is your refund policy?
We will happily refund item(s)within 30 days of purchasing as long as. • All Item(s) must be returned unused and in original packaging undamaged, with tags and labels attached • Item was not purchased in the Sale • All refunds are processed onto the original method of payment • If your original transaction included the use of a gift card as payment method, the same amount will be credited back to a gift card All returns for change of mind or incorrect sizing will be the responsibility of the customer, including all costs associated with sending stock the items for a refund. We do not offer a free refunds service. When an order has been placed, it is not possible to change any parts of the order. This includes adding or removing items, changing the size or colour, or changing the delivery address or method. An order cannot be cancelled once placed. Exchanges Unfortunately, we do not currently offer exchanges Faulty If your item(s) is faulty we will happily refund this onto the original method of payment with no exclusions.
How do I return my order?
Mail your order back to the below address for a refund. All products returned for a refund must be in original packaging , unused and clean (failure to return product in its original condition will deem the product used and unsaleable and forfeit any credit/refund claim). Please ensure your unique order number is quoted on the return satchel. Your order number can be used for returns as your RA number. Your order number will start with SUP followed by a series of numbers (eg SUP 00001) Return Address: G & S Logistics C/o Trend Imports ATTN: Returns Department Shed 1, 42 Orange Grove Road, Warwick Farm, NSW, 2170. Order # NOTE: All returns for change of mind or incorrect sizing will be the responsibility of the customer , including all costs associated with sending stock back for a refund. We do not offer a free return service. Please allow approximately 2–3 weeks for processing. Additional processing delays may occur. You will receive an email notification when your return has been processed (be sure to check your spam folder).
How will I be refunded if I return an item?
When your refund is processed by our Customer Service team, it’ll be returned to the same account that was listed on your order – for example, into your credit card account.
What if my item is faulty?
Please contact us straight away on the contact us link below please include your order number.
General
Can I buy a gift card?
We do accept and offer egift cards. eGift card values available from $25 to $150. eGift cards are available to purchase online using credit card or Pay Pal. eGift cards are redeemable online only at Superga.com.au and are valid for 36 months (3 years) from date of purchase. eGift card balances are non-refundable.
How do I contact your customer service?
You can reach our customer service team via our Contact Us page.
Are Superga shoes vegan?
Our latex glue is classified as Vegan. This means some of our shoes, such as the Cotu Classic styles, are vegan. Please note, while some of our fabrics are PU leather, we also have some styles that feature true leather fabrics. Please note, some of our Kids shoes come with an optional true leather insole. To be sure you are purchasing a vegan style, please read the product description.